Customer Support Specialist
About The Position
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. As a Uline Customer Support Specialist, you will delve into order details to provide exceptional service to customers. The role involves processing customer orders, making product recommendations, handling account inquiries, and building business relationships. Uline is dedicated to offering businesses high-quality, in-stock products and an outstanding customer experience, supported by a committed team of employees. The company offers in-depth training, one-on-one peer mentoring, and opportunities for career growth in a collaborative, in-person setting with regular team events.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening and communication skills.
Nice To Haves
- Bachelor's degree preferred.
- Prior customer service experience is a plus
Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert! Answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays
- generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Best-in-class, clean, modern facilities.
- First-class fitness center and nearby walking path.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
