Customer Support Specialist - Aerospace Mfg.

Figeac Aero North America, Inc•Wichita, KS

3d•Onsite

About The Position

Figeac Aero North America is a leading aerospace partner for detailed parts and sub-assemblies with specialization in saturation shot peening, shot peen forming, chemical processing, painting, assembly, non-destructive testing, and machining. At Figeac Aero North America, we place a high value on our employees. Employees are given the opportunity to be a part of something special while achieving their career goals. We offer competitive compensation in addition to an attractive benefits package for qualified employees. Job Title: Customer Support Specialist Employee Type: Full Time, Hourly Schedule: Monday – Friday; 8:00am - 4:30pm Reports to: Supply Chain Director Job Location: Wichita, KS, USA Experience: Previous Admin experience in Aerospace Mfg. environment, preferred.

Requirements

3+ year’s admin experience
Aerospace or Manufacturing experience, required
Must have strong organizational and time management skills.
Must be able to provide professional verbal and written customer communications
Problem-solving and deductive reasoning skills
Proficient is Microsoft Office with proficiency in Microsoft Excel
Working knowledge in an ERP system (i.e. Visual, SAP, Syteline)
High School diploma plus some college preferred
Previous experience in document control, preferred
Ability to work independently and a team player.
Ability to speak, read, write, and understand English language
Must be US citizen

Nice To Haves

Previous Admin experience in Aerospace Mfg. environment
Previous experience in document control
High School diploma plus some college preferred

Responsibilities

Analyze customer purchase orders & document verification, verify price, lead time, and party responsible for freight (FOB Origin), and all details matches the offer sent to the customer.
Follow up with the customer as needed to validate and verify information and pricing, as necessary.
Printing, organizing, distribution and ensure accurate entry of customer Purchase Orders into ERP system.
Monitor the progress of moving parts as required during the production process.
Attend regular departmental meetings as required.
Prepare and transmit internal consultation records (with Methods, Purchasing, Customer Service, Program Management, Scheduling, and assembly)
Follow customer purchase orders in the ERP system and on the production floor to ensure NRE, Expedite, and other related purchase order fees are invoiced.