Remote Customer Support Specialist

UltraSuperNew • Yonkers, NY

11h

About The Position

As a Customer Support Specialist, you will be the face of UltraSuperNew and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our clients. You will also be responsible for retaining our clients by offering a warm, welcoming, and memorable experience.

Requirements

• Must be at least 18 years old
• Must have at least 2 years of customer service experience
• Minimum of a high school diploma
• Able to exhibit a strong passion for helping others
• Possess a strong background in customer service
• Proficient in typing; at least 40 WPM
• Ability to “close the deal” and acquire new families that are interested in our services
• Ability to multi-task, prioritize and manage time effectively
• Open to coaching and training to increase customer acquisition performance
• Must have strong communication skills in person and over the phone
• Must be able to showcase the ability to actively listen
• Must have the ability to adapt and respond to different types of personalities
• Must always remain professional and courteous with customers

Nice To Haves

• We love people with a positive mindset who are fantastic team players
• A strong conversationalist who can be personable and connect with people
• Critical thinkers that can empathize with our families to ensure they have a positive experience with us
• Someone who is confident, adaptable, ambitious, and an achiever
• People who are committed and reliable
• Someone who is teachable, respectful, outgoing, and motivated
• Individuals who are open to receiving feedback and are always willing to learn

Responsibilities

• Ability to create relationships with new and existing clients both in person and over the phone that lead to customer loyalty andretention
• Demonstrate empathy in your interactions with clients
• Register, schedule, take payments, and problem solve family accounts at the front desk and verbally, over the phone
• Be willing and able to provide exceptional customer service in person and by phone
• Work effectively in a team environment to support achievement of lesson registration goals
• Maintain high customer satisfaction ratings based on explicit criteria set by the company
• Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Recommend additional services to customers by understanding their needs
• Maintain a clean and safe facility at all times
• Boost morale and help maintain a positive work environment
• Restock and clean all restrooms and shower/changing areas
• Understand and showcase knowledge in all of our programs and facilities
• Assist with time sensitive projects by deadlines given
• Stay up to date and pass all continual training by the deadlines provided

Benefits

• Competitive compensation because we like to reward hard work.
• Advancement opportunities. We constantly are looking for strong individuals to join our leadership team!
• Flexible work schedules. We know you might have other time commitments like school or another job. We’ll make it work!
• We offer our full-time employees a benefitspackage that includes dental, vision, disability, 401K, and sick pay. We also offer team appreciation days and other really cool eventsthroughout the year. And of course, free food throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED