Customer Support Specialist
About The Position
Serenity is seeking Customer Support Specialists who are passionate about helping others and creating positive, supportive experiences. This role is ideal for individuals with backgrounds in customer service, hospitality, retail, education, or other people-focused roles who excel at building trust and providing comfort and support. As a Customer Support Specialist, you will work directly with individuals participating in a structured program designed to foster positive habits, motivation, and meaningful progress. You will serve as a reliable point of contact, ensuring each participant's experience is smooth, supportive, and encouraging from beginning to end. Serenity is a growing organization dedicated to helping individuals achieve significant progress through innovative tools, structured programs, and a people-first approach. The team is committed to creating supportive experiences that empower people to build confidence, develop positive habits, and achieve lasting change.
Requirements
- 2+ years of full-time professional experience (any industry)
- Clear and professional communication skills, both verbal and written
- Strong interpersonal skills with patience and empathy
- Reliable, punctual, and open to coaching and feedback
- Authorized to work in the United States
- Ability to pass a background check and drug screening
Nice To Haves
- Experience in customer service or hospitality
- Experience in retail or sales support
- Experience in education or coaching
- Experience in caregiving or other people-focused environments
- Enjoy helping others feel comfortable, encouraged, and motivated
Responsibilities
- Provide one-on-one support to individuals during scheduled sessions
- Operate and monitor specialized program tools and technology (training provided)
- Encourage participants using positive practices such as journaling, goal setting, and reflection
- Maintain accurate session notes and share updates with team members
- Help create a welcoming, respectful environment where people feel comfortable and supported
Benefits
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after one year) + 10 paid holidays
- Opportunities for advancement as the company continues to grow
- A supportive, team-oriented culture where your contributions matter
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
