Customer Support Specialist

Creative Safety Supply•Beaverton, OR

2d•$22 - $25•Onsite

About The Position

Creative Safety Supply is looking to add an adept Customer Support Specialist to the team! In this role, you’ll be at the heart of our customer interactions by answering questions, guiding clients through creating custom products, or recommending solutions that best fit their organization’s needs. You’ll also work behind the scenes with our internal teams to keep the order process running smoothly and ensure a positive customer experience. This role is about more than providing excellent customer service, it is about building lasting relationships, creating value at every step, and shaping a customer journey worth talking about. If you thrive on problem solving, enjoy forming genuine connections, and want to make a real impact as part of a highly collaborative team, we’d love to hear from you!

Requirements

High School Diploma or GED required; college-level coursework or a degree is preferred
5+ years of prior experience in an office-based customer service/support or inside sales role.
Proficient in Microsoft Office Suite; ability to quickly learn new software systems
Effective communicator, both written and verbal, with strong professional email and phone etiquette.
A strong sense of initiative and a proactive, customer-first mindset.
Strong attention to detail and time management skills; ability to manage multiple priorities in a fast-paced environment. Has a sense of urgency around completing high-priority tasks.
Demonstrated problem-solving skills and initiative to improve processes
Able to collaborate effectively across departments and locations
Comfortable with speaking to customers and coworkers on the phone

Nice To Haves

Previous experience working within CRM/ERP systems – HubSpot and/or NetSuite experience highly preferred

Responsibilities

Serve as the first point of contact for customer requests via phone, email, and live chat.
Work closely with new and returning customers on complex and custom orders, such as designing floor/wall signs.
Collaborate with sales team members to provide quotes, process and manage orders, and support customer accounts to drive retention.
Prepare and send sample packets, catalogs, or custom sample boxes to potential customers as needed.
Assist Sales Team with administrative tasks such as order entry, payment verification, and other tasks as needed
Maintain expert-level knowledge of core products and services, staying current on any changes or updates.
Provide Tier 1 technical product support, escalating issues by creating and submitting technical support tickets as needed.
Complete assigned tasks in the customer service queue and assist with additional projects or inquiries.
Provide administrative support to Trade Show teams as needed.
Participate in team and department wide meetings, trainings, and initiatives.
Contribute ideas for process improvements to enhance both customer experience and internal efficiency.
Assist with onboarding, mentoring, or training new team members as requested.
Other duties as assigned