Customer Support Specialist

Acrisure • Janesville, WI

34d • Onsite

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Acrisure is seeking a customer support specialist to join our growing team. This role is a great opportunity for someone who enjoys helping people, working as part of a team, and building a long-term career within the insurance and financial services industry. The customer support specialist will assist customers with questions related to insurance products, help guide them through the enrollment process, and provide day-to-day support to ensure a positive client experience. This position works closely with internal team members to deliver excellent service while learning the fundamentals of the insurance industry. This role is well suited for individuals looking to start their career and grow within a supportive team environment. As experience grows, team members may have opportunities to pursue insurance licensing and advance into additional roles within the organization.

Requirements

• Strong communication and interpersonal skills
• Customer service mindset with a willingness to help others
• Ability to work effectively in a team oriented environment
• Strong attention to detail and organizational skills
• Comfort using computer systems and learning new software tools
• Ability to manage multiple tasks in a fast paced environment
• Previous customer service, sales, or insurance experience is helpful but not required
• High school diploma or equivalent required
• Insurance licensing is not required for this position but may be pursued in the future for career development opportunities
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

• Respond to inbound customer inquiries regarding insurance products and services
• Assist customers in understanding available coverage options and guide them through the enrollment process
• Provide a positive and professional customer experience during all interactions
• Maintain accurate records of customer conversations and updates within internal systems
• Support team members with administrative tasks and customer follow up as needed
• Learn company products, processes, and compliance requirements related to the insurance industry
• Collaborate with team members to ensure customers receive timely and helpful support
• Contribute to a positive team environment focused on service, learning, and continuous improvement

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
• This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED