Customer Support Specialist

Vibration Mountings and Controls Inc•Bloomingdale, NJ

21h

About The Position

The Customer Support Specialist will work under the Senior Customer Service Manager and is responsible for fostering strong relationships with our customers. This individual will process sales and production orders, handle customer inquiries, and ensure timely resolutions for both internal and external customers. The Customer Support Specialist will be able to utilize technology and collaborate with different departments to ensure accurate and timely responses.

Requirements

Effective interpersonal skills with a proactive approach to customer service
Excellent verbal and written communication skills
Strong organizational and attention to detail
Proficient in Microsoft Office, CRM and ERP - Salesforce preferred
High School diploma or equivalent and or AA Degree a plus
1-year experience in a manufacturing and industrial background
Experience with an ERP system similar to Epicor/Kinetics a plus
Minimal travel required

Nice To Haves

Experience with an ERP system similar to Epicor/Kinetics a plus

Responsibilities

Establish and build strong relationships with customers to ensure a positive customer experience
Proactively communicate production changes to customers
Respond to customer inquiries in a timely manner
Provide pricing to customers when needed
Exude the proper sense of urgency based on the needs of the customer
Exemplify teamwork and provide exceptional support to internal and external customers
Record customer changes and process appropriately through production
Escalate concerns and involve proper departments when needed
Handle day-to-day activities of assigned account list and serve as liaison between customer, quality, engineering and manufacturing departments
Accurately process and verify purchase orders
Estimate delivery times on orders, factoring in lead time and track through the production process
Monitor production processes for communication purposes including fulfillment, shipping and logistics requirements
Manage CRM and meet all requirements for effective data management
Run daily reports to track orders and act accordingly
Maintain and communicate through a shared group box for all customer inquiries
Manage customer data within company systems including ERP & CRM systems
Perform account maintenance duties for customers including portal management