Customer Support Specialist (AgVision)
About The Position
AgVision is an industry leader in developing powerful software and technology solutions for agribusiness.At AgVision, we have been creating quality, market-proven software for more than four decades! We are looking for a dynamic Software Support Specialist to join our team! The AgVision Customer Support Specialist is a vital part of the team to help resolve customer software issues and questions. The support specialist works with a high degree of independence and exercises discretion and professional judgement in performing their daily duties and responsibilities. As an active member of the Technical Support team, he/she assists and works closely with other team members as well members of (the Hardware/Technical Services, R&D and sales departments) in fully resolving customer issues and questions in a timely manner. With increased proficiency and knowledge, the employee is then able to conduct AgVision training of customers and to complete projects/assignments within the allotted timeframe. The employee is expected to professionally address questions and issues via phone calls, written correspondence and on-line queries from AgVision customers regarding all AgVision software products. He/she must ensure complete and thorough documentation (on-line and written) when troubleshooting customer calls and when conducting in-house (Alpha) AgVision software testing. The employee also is an active participant in R&D projects/initiatives during the design, testing, beta testing and deployment of new software products. Some travel to customer sites may be required. The employee must be able to quickly learn and become proficient in supporting all enhancements, changes, features and updates of the AgVision programs. The employee also is encouraged to provide innovative ideas and suggestions to management and to his/her peers. Cultura’s employees are the heart of our business. We are passionate about our customers, our contributions to the Ag-industry and our team. We have an entrepreneurial spirit, backed by the strength of a larger, global parent but with the personal feel of a smaller company. Cultura is a place where personal growth, together with a strong customer focus, drives our success. This success has allowed us to begin to expand into the retail and medical research space, where we are bringing that same drive and entrepreneurial spirit. Cultura is a team bursting with talent, helping our customers feed the growing world. It’s a big job, and we’re up for the challenge. How about you? Cultura’s goal is to recruit and retain the finest talent from diverse backgrounds and life experiences. We embrace our employees’ differences and the unique contributions they bring to our company and our success. Cultura is proud to be a place where all individuals are treated with dignity and respect, provided work-life balance and given the opportunities to advance in their careers. Cultura is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.
Nice To Haves
- Agriculture, accounting, or billing experience a plus!
Responsibilities
- Resolve customer software issues and questions
- Assist and work closely with other team members as well members of (the Hardware/Technical Services, R&D and sales departments) in fully resolving customer issues and questions in a timely manner
- Conduct AgVision training of customers and to complete projects/assignments within the allotted timeframe
- Professionally address questions and issues via phone calls, written correspondence and on-line queries from AgVision customers regarding all AgVision software products
- Ensure complete and thorough documentation (on-line and written) when troubleshooting customer calls and when conducting in-house (Alpha) AgVision software testing
- Active participant in R&D projects/initiatives during the design, testing, beta testing and deployment of new software products
- Quickly learn and become proficient in supporting all enhancements, changes, features and updates of the AgVision programs
- Provide innovative ideas and suggestions to management and to his/her peers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
