Customer Support Specialist

TEKsystems•Wichita, KS

1d•$15 - $18•Onsite

About The Position

Primary Responsibilities • Perform duties related to overall customer service and account management: logistics, contract management, and customer relations • Effectively manage a large amount of written communication and data while complying with internal and external process. • Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. • Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures. • Utilize enterprise system (SAP) to input or extract repair/material data. • Assists in interface with intra-company departments relative to warranty, credit, billing, etc. • Maintain knowledge of organization and products to provide the appropriate information and support to customers. • Consistently document customer service needs to identify patterns and maintain quality. • Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs). Basic Qualifications • HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience • OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required • Previous experience working in a customer-facing role • Able to communicate professionally and effectively, both in writing and verbally to internal and external customers • Strong email and MS office software skills Preferred Qualifications • SAP experience

Requirements

HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience
OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required
Previous experience working in a customer-facing role
Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
Strong email and MS office software skills

Nice To Haves

SAP experience

Responsibilities

Perform duties related to overall customer service and account management: logistics, contract management, and customer relations
Effectively manage a large amount of written communication and data while complying with internal and external process.
Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
Utilize enterprise system (SAP) to input or extract repair/material data.
Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
Maintain knowledge of organization and products to provide the appropriate information and support to customers.
Consistently document customer service needs to identify patterns and maintain quality.
Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).