Customer Support Specialist
About The Position
Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales call center, you could find the career boost you’re looking for! What you'll be doing... At NWA, we pride ourselves in providing exceptional customer service. As a Customer Support Specialist for our Pension Services department you are the front line! You will take calls from customers who have questions about their retirement plan benefits.
Requirements
- Organized. Able to juggle and prioritize workloads, have strong analytical skills
- Communicator. Strong verbally and in writing including interpersonal skills
- Service Minded. Passionate about customer service--delivering it like you expect to receive it
- Detailed. Attentive to detail with excellent problem-solving skills
- Technically Savvy . Proficient with technology, intermediate level with Excel and Word
Nice To Haves
- Bilingual. Fluent in Spanish (highly preferred)
Responsibilities
- Schedule and assist participants with the secure electronic signing and witnessing of required documents via zoom
- Timely and accurately answer questions from our customers
- Thoroughly document calls in the computer system
- Verify and update customer information
- Mail various forms and information as required by the customer
Benefits
- Union scale wages, raises every 6 months, starting at $20.76/hr. up to $26.29/hr.
- Medical, Dental, Vision & Rx benefits
- Employer provided/fully funded Defined Benefit Pension
- Up to 8.6 days of Paid Leave and 10 Holidays
- Strong team environment with good work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
