Customer Support Specialist

Serenity Mental Health Centers • Alexandria, VA

1d

About The Position

Serenity is seeking Customer Support Specialists to provide positive, supportive experiences to individuals. This role is ideal for those with backgrounds in customer service, hospitality, retail, education, or other people-focused roles who enjoy building trust and helping others feel comfortable and supported. No specialized experience is required as full paid training is provided. In this role, you will work directly with individuals participating in a structured program designed to help them build positive habits, stay motivated, and make meaningful progress, serving as a reliable point of contact to ensure a smooth, supportive, and encouraging experience from start to finish.

Requirements

• 2+ years of full-time professional experience (any industry)
• Clear and professional communication skills, both verbal and written
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to coaching and feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Responsibilities

• Provide one-on-one support to individuals during scheduled sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants using positive practices such as journaling, goal setting, and reflection
• Maintain accurate session notes and share updates with team members
• Help create a welcoming, respectful environment where people feel comfortable and supported

Benefits

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays
• Opportunities for advancement as the company continues to grow
• A supportive, team-oriented culture where your contributions matter

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees