Customer Support Specialist
About The Position
As a Uline Customer Support Specialist, you will delve into order details to provide exceptional service to customers. Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, employing over 9,800 individuals across 14 locations. The company is dedicated to offering businesses high-quality, in-stock products and an outstanding customer experience, achieved through a dedicated team ensuring fast, reliable delivery and legendary customer service. The role offers in-depth training to enhance communication and problem-solving skills, professional development through one-on-one peer mentoring, and opportunities to build strong relationships in a collaborative, in-person environment with regular team events.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening and communication skills.
Nice To Haves
- Bachelor's degree preferred.
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays
- Generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
