Customer Support Specialist
About The Position
Major Hollywood and independent movie studios have appointed Swank Motion Pictures, Inc. as their exclusive licensing and distribution partner to offer their box-office hits for public performance in non-theatrical markets (markets outside theaters). Swank represents Walt Disney Pictures, Warner Bros., Sony Pictures, New Line Cinema, Lionsgate, MGM, and many more! The Customer Support Specialist plays a critical role in supporting the sales team and ensuring a seamless digital experience for K-12 clients. This position is responsible for managing technical inquiries, creating and maintaining portals, executing onboarding communications, and analyzing account data to identify trends and risks. The ideal candidate is detail-oriented, tech-savvy, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.
Requirements
- Bachelor's degree required
- Experience in customer service or digital support
- Strong technical troubleshooting and problem-solving abilities
- Proficiency with CRM systems and digital platforms
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
Responsibilities
- Serve as a point of contact for K-12 streaming customers, ensuring timely and professional communication
- Respond to inquiries and provide accurate solutions to account-related questions and platform navigation
- Support new customer onboarding by assisting with setup, content booking, renewal updates, and training resources
- Manage scheduled check-ins, surveys, and follow-up communications to ensure satisfaction
- Maintain and review account health reports to identify trends and address potential issues before they impact the customer experience
- Collaborate with internal teams to share insights that improve customer engagement and retention strategies
Benefits
- Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
- 401(k) plan with employer match
- Competitive paid time off: vacation, personal time, holidays, and winter break
- Company sponsored volunteer & community outreach opportunities
- Organizational growth potential through our company sponsored online learning platform
- EOE, including IWD and Veterans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
