Customer Support Specialist
About The Position
Under the general direction of the Director of Customer Experience, perform a variety of customer support functions including processing returns and credits, resolving post-purchase issues, maintaining records, and coordinating follow-up activities. Prepare and review documentation related to returns, credits, and service requests while ensuring accurate data entry and recordkeeping. Work closely with outside sales, customer experience representatives, operations, accounting, and customers to resolve concerns and support a consistent, professional customer experience after the sale.
Nice To Haves
- Prior industrial sales experience
Responsibilities
- Serve as the primary point of contact for post-sale customer support, handling inquiries related to returns, credits, order issues, and discrepancies with clear, timely communication.
- Manage the full returns and credits process, including reviewing requests, coordinating approvals, and ensuring accurate and timely credit processing.
- Investigate and resolve post-purchase issues, collaborating with internal teams (sales, operations, warehouse, accounting) to drive efficient resolutions.
- Track, follow up on, and escalate issues as needed to ensure timely completion and strong customer satisfaction.
- Maintain accurate documentation of all support activities, ensuring compliance with company policies and proper recordkeeping.
- Identify recurring issues and contribute to process improvements, including updating SOPs to enhance workflows and the overall customer experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
