Part Time Customer Support Specialist

Fairlawn • Champaign, IL

1d

About The Position

We are seeking a highly motivated Customer Support Specialist to join our awesome team here at Smile Student Living! The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

The Customer Support Specialist will work with the leasing team to provide top-notch customer service while helping prospective residents find their perfect home. The ideal candidate will have superior attention to detail, be ambitious and self-motivated to directly handle a wide range of administrative activities.

Requirements

• Have at least 2 years of customer service experience
• Have a high school diploma or GED (associate's degree preferred)
• Are proficient with relevant technology (e.g., Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
• Can work overtime as needed during high demand times and capacity shortages
• Demonstrate superior attention to detail, high energy and a positive attitude
• Have an ability to give and receive real-time feedback with a positive mindset
• Have a proven ability to multi-task and succeed in a very fast-paced environment
• Demonstrate clear and effective communication
• Embody our core values: Be Kind, Be Flexible, Own It and Always Improve
• Valid driver’s license and dependable transportation. Limited in-town usage of personal vehicle for errands, any out-of-county personal mileage reimbursed at the Federal rate
• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• Must be able to perform the physical functions of the position, not limited to ability to walk properties, complete physical inspections, deliver resident communications and show properties

Responsibilities

• Exemplify the core values of Be Kind, Be Flexible, Own It and Always Improve
• Deliver excellent phone, text and email communications to customers
• Respond to all inquiries via multiple channels
• Serve are a resource for tenants as front-line customer service
• Perform timely follow-up with customers to ensure the highest-quality service and to build customer relationships
• Resolve issues directly as much as possible and escalate to appropriate team members as needed
• Provide a great customer experience through outstanding service and cost consciousness
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves and jump in where needed!

Benefits

• Competitive Pay. We are ready to invest in you!
• The option to participate in our 401(k) Retirement Plan with a company match
• Company events to promote team cohesion
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issues solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees