Customer Support Specialist

Lincoln Electric • Columbus, OH

14d • Hybrid

About The Position

This job involves providing technical support of our customers small to large custom robotic welding (arc, spot, laser) and cutting systems, fume extraction, material handling, press transfers, and metal forming systems including the topics of maintenance, troubleshooting system problems, system installation, robot programming, customer training and documentation. Responsibilities also include providing technical support for Field Service Technicians.

Requirements

• High School Diploma/GED required
• 5+ years of experience in a customer focused support role, preferably within the industrial automation, integration, field service or robotic arc welding field
• Excellent electrical troubleshooting skills
• Must have the ability to read and interpret electrical and mechanical prints
• Ability to develop and document procedures
• PC literate in MS Office applications
• Excellent verbal and written communication skills are required
• Strong interpersonal skills
• Team and detail oriented
• Ability to work independently with little supervision
• Ability to adapt to a dynamic agenda
• Resourceful with strong problem solving skills
• Must be able to solve difficult customer problems

Nice To Haves

• Experience with fume extraction systems and concepts is preferred
• Experience with GMAW, preferred

Responsibilities

• Handle incoming technical phone support calls, emails and chats for internal and external customers
• Coordinate technical issues with appropriate resources for resolution
• Proper communication and timely follow up with customers
• Maintain detailed records of interactions to enable departmental knowledge
• Coordinate logistics and technical support for LEA Field Service Technicians
• Generate knowledge content for external and internal use
• Facilitate coordination and documentation for repairs and rebuilds
• Ability to work flexible hours to ensure appropriate customer support levels
• Ability to provide high level of customer satisfaction in high pressure situations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees