Customer Support Specialist

SINGU•Paris Township, MI

31d•$6,500 - $8,700

About The Position

At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started. Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus. If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation. We are on the look out for a Customer Support Specialist, who will help our clients to get out the most of our software. You don’t need to be perfect to thrive here. What matters most is your attitude, your curiosity, and your willingness to learn. If you enjoy helping people and solving problems, you’ll fit right in. Your mission is simple but meaningful: help clients get the most out of our software by providing clear, dependable support whenever they need it. You’ll be the person clients turn to when they need guidance, reassurance, or a solution. You’ll take ownership of their queries, keep them informed, and make sure their experience with our products is smooth and positive. You’ll also play an important role internally by logging issues accurately, supporting testing work, and helping maintain the quality of our products. As you grow in the role, you’ll naturally deepen your product knowledge and may take on more responsibility in areas like testing, data preparation, or more advanced support tasks. Your development will follow your interests and the needs of the team.

Requirements

Strong communication skills, especially when supporting customers over the phone or guiding them through our software.
A logical, methodical approach to solving problems, particularly when working with bespoke softwares, Excel data or investigating client issues.
Confidence with mobile devices (iOS/Android) and the ability to troubleshoot basic software or connection issues.
A self‑starter mindset: you take initiative, follow issues through, and enjoy learning new systems
Comfort using support tools, such as Zendesk, Intercom, Jira to record actions clearly and keep cases organised.
Excellent English proficiency, both written and spoken, so you can communicate clearly with clients and colleagues (C1 level).

Nice To Haves

Experience in a customer support or client‑facing role.
Basic understanding of databases or data transformation.
Familiarity with testing, validation, or supporting software issues and upgrades.
Qualifications in IT, computing, or related areas.

Responsibilities

Understand our web and mobile products well enough to handle common support queries independently.
Manage support calls and tickets smoothly, capturing all the right details in support desk.
Troubleshoot mobile and web app issues.
Contributing meaningful feedback to the Development team on recurring issues or product improvements.
Build trust by communicating clearly, staying organised, and seeing issues through to completion.

Benefits

💰Competitive Salary Range - Depending on your experience, we offer between 6500 – 8700 PLN gross on Contract of Employment, or the equivalent on B2B contract.
🤝 A fantastic, engaged, and experienced team – Collaborate with passionate people who love what they do.
🎯 An environment open to innovation – We embrace creativity and new ideas in a dynamic setting.
🏡 A family-like atmosphere with a "you" culture – in a company that values "we".
📚 Annual budget for training & education – Invest in yourself with a dedicated budget for learning & development—no need to take a day off, it’s included in your working hours!
🕘 Flexible working hours – Work the way that suits you best.
🩺 Private healthcare (including dental & vision care) – Your well-being is important to us.
📆 Extra day off for medical check-ups – Because your health comes first.
🌍 Annual team offsite – Spend time with the team in a beautiful location.
🍏 Top-notch Apple equipment – The best tools to do your best work.
🥐 Monthly themed breakfasts – Start your day with great food & company.
🎁 Referral Program – Get rewarded for bringing great people on board.