Customer Support Specialist

Sound Seal Inc•Opelika, AL

7h•Onsite

About The Position

The Customer Support Specialist is responsible for delivering exceptional service to customers and supporting logistics operations. This role covers phone and email support, onsite coordination with truck drivers, and scheduling for LTL and flatbed shipments. The specialist ensures smooth communication, accurate documentation, and timely follow-through on all customer and shipping needs.

Requirements

Proficiency with Microsoft Outlook and Microsoft Office products (Word, Excel, etc.).
Basic math skills to calculate shipment dimensions and weights.
Strong communication skills (phone, email, and in-person).
Ability to multitask and handle changing priorities and tasks in a fast-paced environment.
Detail-oriented with strong organizational skills.
Ability to sit at a desk and perform basic office functions for extended periods.
Comfortable working in a typical office environment during standard office hours (8:00 AM – 5:00 PM).
Professional demeanor and reliability.

Nice To Haves

Experience in logistics, shipping coordination, or customer service preferred.

Responsibilities

Answer incoming phone calls, providing prompt and courteous assistance to customers and drivers.
Respond to customer service emails, addressing inquiries, resolving issues, and providing shipment updates.
Notify team members via text when flatbed trucks arrive for loading.
Schedule all flatbed and LTL shipments.
Obtain shipment quotes from designated contacts for flatbed shipments.
Coordinate with truck drivers onsite, ensuring paperwork is signed and handled correctly.
Prepare and manage all necessary documents for LTL and flatbed shipments.
Send shipment tracking information to customers for both flatbed and LTL shipments.
Check USPS mail, open and scan documents, and forward to designated recipients.
Print invoices, staple them inside folders, and file folders as required.
File calculations and other relevant documents in designated folders.
Maintain organized records of shipments, paperwork, and communications.
Support other team members as needed to ensure efficient workflow.