Customer Support Specialist

Alphabe Insight Inc • Fayetteville, NC

4h • $47,000 - $50,000

About The Position

We are seeking a detail-oriented and motivated Customer Support Specialist to join our team in Fayetteville, NC. This role is ideal for individuals who thrive in a professional environment, enjoy problem-solving, and take pride in delivering consistent, high-quality customer support.
The Customer Support Specialist will serve as a key point of contact, ensuring inquiries are handled efficiently, accurately, and with professionalism, while supporting daily operational needs.

Requirements

• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Professional attitude with attention to detail
• Ability to follow instructions and work independently or as part of a team
• Basic computer proficiency and comfort working with internal systems
• Willingness to learn and adapt in a structured work environment

Responsibilities

• Respond to customer inquiries in a timely, clear, and professional manner
• Provide accurate information and resolve issues effectively
• Document interactions and maintain organized records
• Coordinate with internal teams to ensure smooth resolution of requests
• Follow established procedures and service standards
• Support ongoing process improvements within the support function

Benefits

• Opportunities for professional growth and skill development
• Supportive and structured work environment
• Stable full-time position
• Training and ongoing development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed