Customer Support Specialist
ADF Medical Services Inc.•Westlake, OH
•Remote
About The Position
We're hiring a passionate and professional Customer Support Specialist to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills — we'd love to have you on our team.
Responsibilities
- Handle inbound calls, emails, and chat inquiries from patients and clients
- Provide accurate and timely information on services, appointments, and billing
- Resolve customer complaints and concerns with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full issue resolution
- Collaborate with internal departments to address complex inquiries
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and performance KPIs
Benefits
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options
- Career growth opportunities within ADF Medical Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
