Customer Support Specialist
About The Position
Serenity is seeking Customer Support Specialists who are passionate about helping others and creating positive, supportive experiences. This full-time role involves working directly with individuals participating in a structured program, guiding them to build positive habits, stay motivated, and make meaningful progress. Specialists will serve as a reliable point of contact, ensuring a smooth, supportive, and encouraging experience from start to finish. The company provides full paid training, making it suitable for individuals from customer service, hospitality, retail, education, or other people-focused backgrounds, even without specialized prior experience.
Requirements
- 2+ years of full-time professional experience (any industry)
- Clear and professional communication skills, both verbal and written
- Strong interpersonal skills with patience and empathy
- Reliable, punctual, and open to coaching and feedback
- Authorized to work in the United States
- Ability to pass a background check and drug screening
Responsibilities
- Provide one-on-one support to individuals during scheduled sessions
- Operate and monitor specialized program tools and technology (training provided)
- Encourage participants using positive practices such as journaling, goal setting, and reflection
- Maintain accurate session notes and share updates with team members
- Help create a welcoming, respectful environment where people feel comfortable and supported
Benefits
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after one year) + 10 paid holidays
- Opportunities for advancement as the company continues to grow
- A supportive, team-oriented culture where your contributions matter
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
