Customer Support Specialist

Alphabe Insight Inc • Birmingham, AL

1d • $54,000 - $57,000

About The Position

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in Birmingham, AL. In this role, you will serve as a key point of contact for customers, ensuring a seamless and positive experience through effective communication, problem-solving, and service coordination. This position is ideal for individuals who are motivated, organized, and eager to grow within a professional corporate environment.

Requirements

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• High attention to detail and accuracy
• Professional demeanor with a customer-focused mindset
• Ability to adapt quickly in a fast-paced environment
• Comfortable working with digital tools and internal systems

Responsibilities

• Provide accurate, timely, and professional support to customers via phone, email, and internal systems
• Address customer inquiries, concerns, and requests with a solutions-oriented approach
• Maintain detailed and organized records of customer interactions
• Collaborate with internal departments to ensure efficient issue resolution
• Follow established processes to ensure consistency and service quality
• Contribute to continuous improvement of customer support procedures

Benefits

• Opportunities for professional growth and career advancement
• Structured onboarding and ongoing training
• Supportive and collaborative work environment
• Stable, full-time position with long-term potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed