Customer Support Specialist - Tier 1 (Hybrid- Austin, TX)
About The Position
We are looking for a Customer Support Specialist – Tier 1 to join our world-class Support team. The Support team’s primary focus is to help associations and membership organizations engage their customers by leveraging the Fonteva membership and event management product suite—built on top of the world’s #1 CRM, Salesforce. If you are passionate about delivering excellent customer experiences, enjoy solving technical problems, and are eager to grow your Salesforce and cloud expertise, this role is an excellent opportunity to build a strong foundation and advance your career.
Requirements
- Strong problem-solving and root cause analysis skills and enjoys working through complex systems
- 2–3+ years of hands-on Salesforce experience as an advanced user, administrator, or in a support-focused role
- Salesforce Administrator or motivated to achieve certification within 90 days of hire (certification costs covered by Fonteva)
- Thrives in a fast-paced, metrics-driven support environment
- Values teamwork, learning, and shared success
Nice To Haves
- Experience with Salesforce Experience Cloud is a plus
Responsibilities
- Customer-Focused Troubleshooting
- Investigate and resolve customer-reported issues within Fonteva’s Salesforce-based applications
- Troubleshoot problems related to configuration, Lightning Components, managed packages, workflows, flows, and process builders
- Apply debugging techniques to analyze issues within custom frameworks and identify root causes
- Technical Support Excellence
- Deliver high-quality, customer-focused support by understanding client needs and use cases
- Communicate clearly and effectively with both technical and non-technical customer stakeholders
- Take ownership of customer cases from intake through resolution or appropriate escalation
- Integration Support (Entry-Level)
- Provide foundational support for API integrations using tools such as Workbench and Data Loader
- Assist with middleware platforms (e.g., MuleSoft) while learning integration best practices through hands-on experience and mentorship
- Knowledge Development
- Continuously expand your knowledge of the Salesforce platform, Fonteva products, and cloud technologies
- Participate in mentoring, formal training, and certification programs to grow technical and product expertise
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match up to 4%
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
