Customer Support Specialist – Municipal Courts (Public Sector SaaS)

FundView

20d

About The Position

FUNDVIEW is seeking a knowledgeable and customer-focused Customer Support Specialist with hands-on experience supporting Municipal Court operations and Case Management Systems. In this role, you will support our municipal clients as they manage court processes through our B2B SaaS platform.
You’ll work directly with customers and our Product team to ensure timely resolution of municipal court related support requests.

Requirements

• High School diploma or equivalent experience (associate’s degree preferred)
• 4+ years of experience working in municipal court operations or supporting court/case management software
• Strong understanding of municipal court processes, including case lifecycle, citations, warrants, dockets, and dispositions
• Familiarity with court fines, fees, collections, and compliance requirements
• Customer-first mindset with experience supporting external clients
• Strong communication, troubleshooting, analytical skills and attention to detail
• Ability to translate complex technical concepts into clear, user-friendly guidance
• Ability to work independently and collaboratively in a team environment
• Ability to handle multiple tasks simultaneously, to complete work despite frequent interruptions, and to organize and prioritize tasks

Nice To Haves

• Experience in B2B SaaS customer support roles
• Knowledge of municipal/government court systems and public sector compliance requirements
• Familiarity with ticketing systems (e.g. Zendesk, Microsoft Dynamics 365)
• Exposure to software implementation support or customer training activities
• Experience with Microsoft Office suite

Responsibilities

• Provide frontline support to customers using our municipal court module via phone, email, and internal ticketing systems.
• Troubleshoot issues related to case management, citations, warrants, court dockets, dispositions, payments, and reporting.
• Guide customers through product features, system updates, and best practices for efficient court operations and case lifecycle management.
• Assist users with workflows such as citation entry, court scheduling, fine and fee assessments, collections, and compliance tracking.
• Collaborate with Product, Delivery, and QA teams to escalate and track complex issues and enhancement requests.
• Maintain detailed case documentation and contribute to a knowledge base of FAQs, how-to guides, and support resources.
• Assist with onboarding and training of new customers on municipal court functionality.
• Stay current on regulatory updates relevant to municipal courts, including state statutes, court procedures, and reporting requirements.
• Identify recurring customer challenges and provide insights that influence product improvements and support processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees