Customer Support Specialist II

Vera Whole Health•Salt Lake City, UT

4d•$20 - $30•Hybrid

About The Position

apree health is growing! We are on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. We are expanding our Sandy, UT, based Customer Support team with new roles for full-time Outbound Campaign Specialists. In this role, you will help customers improve their health outcomes by making calls to a select group of current health insurance members. Your goal is to motivate and assist them in taking a proactive approach to their healthcare and utilizing their benefits effectively. This position is crucial for the success of our products and the satisfaction of our customers. It requires a strong commitment to exceptional customer service, excellent teamwork skills, and a genuine passion for supporting our members.

Requirements

Positive, resilient, professional, customer-focused mindset, excellent oral and written communication skills
Driven, team player, accountable for performance, behavior and willingness to be of assistance to others in navigating complex healthcare environments
Demonstrated success in a customer-focused role, with a preference for previous healthcare, call center and/or outbound call experience
High School diploma or equivalent
Experience with Google suite and Salesforce Service Cloud a plus
Attention to detail and regular attendance required (40 hours per week)
Remote employees must be free from distractions: Anything that prevents or detracts the employee from giving full attention to work. This includes children, pets, loud noise, construction/remodel work, home services and maintenance.
Must be able to perform all job duties
40 hours per week with multiple shifts from 5:45 am to 7:00 pm MT.
Training is fully paid.
Must successfully complete 3-6 weeks of training with 100% attendance starting on September 8, 2025.
Looking for both hybrid and remote workers (If within 50 miles of Sandy office, hybrid employee; if outside 50 miles, remote employee).

Responsibilities

Represent apree health to our clients, partners, internal and external customers through best-in-class service and technological solutions
Conduct outbound calls to health plan members to assist them in finding providers, scheduling appointments
Handle inbound support calls as a flex team to support the inbound business. Inbound support may include, but not limited to digital support, appointment scheduling, and health plan support.
Be a knowledge source for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefits
Take ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed-loop service
Accurately and effectively interpret, explain, identify and facilitate updates, modifications, and/or corrections of discrepancies related to medical billing, Explanation of Benefits, or other insurance-related documentation
Requires being at a desk for extended periods of time
Requires being on the phone with patients, insurance companies, providers and others throughout the day.
Cameras must be on during all meetings