Customer Support Specialist I

Kimray, Inc.•Odessa, TX

46d

About The Position

Responsible for managing customer orders and shipments, researching and resolving complaints and ensuring customer retention and satisfaction.

0-3 years prior sales experience
Must have analytical, problem solving and critical thinking skills.
Ability to interpret a variety of instructions in written, oral or diagram form
Must have proficient computer knowledge
Capable of effectively communicating information to internal and external groups in written, oral, or diagram form.
Must have valid driver's license and clean MVR
Must pass background check and drug screen
Ensures Accountability - Holding self and others accountable to meet commitments.
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Demonstrates Self Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
High School Diploma or GED required

Maintains customer relationship with Kimray store through email, phone, or walk-ins.
Enters orders and responds to basic customer inquiries and concerns.
Provides quotes to customers.
Provides basic product selection assistance to customers.
Promotes Kimray products.
Performs work under general supervision.
Maintains end of day filing system and emails.
Proactively reviews customer back orders and communicates updated availability to customers.
Participates in regular system and product training.
Complies with all safety policies, practices, and procedures. Reports all unsafe activities to supervisor and/or a Health Safety and Environmental team member.
Participates in proactive teams to achieve departmental and company goals.
Seeks opportunities to add knowledge through the Kimray L&D group, peer group, and direct supervisors.
Completes assigned Level 1 Training.
Performs other duties as assigned.