Customer Support Specialist I - Bilingual (French) (Copy)

RevolutionParts•Tempe, AZ

55d

About The Position

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. RevolutionParts is seeking a bilingual, customer-centric superstar to join our expanding Customer Success team as a Customer Support Specialist. This role will help to enhance our customers' overall experience by offering assistance with a variety of technical questions and issues that may arise within the platform. Armed with a deep understanding of what drives customer success with RevolutionParts, you'll serve as their advocate across the organization. Providing invaluable feedback to our Product team and collaborating with colleagues, you'll embody an empathetic, customer-centric approach, serving as a trusted advisor to our most strategic clients. This role will work with our entire customer base, including our French Canadian customers, making it a fantastic opportunity to make a meaningful impact in a dynamic environment. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced setting, we want you on our team!

Requirements

A passion for providing awesome customer service; you treat every customer interaction as an opportunity to "wow" our customers
Fluent in French with a preference for French Canadian
Experience supporting customers via phone and/or email
Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures
An understanding of or previous experience in eCommerce; technical experience with websites is a plus!
A desire to grow; this role can grow into an Implementation Manager, Customer Success Manager, or Tier II Technical Support

Nice To Haves

Experience with Google Analytics, SEO, or Marketplaces (eBay/Amazon) is a bonus!

Responsibilities

Support our customers on the phone and over email to resolve their issues accurately and as quickly as possible.
Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues.
Educate customers on key aspects of their service during interactions and by creating content for our knowledge base.
Coordinate with the team to keep data on customer interactions and continuously improve our processes.