Specialist, Parts - Bilingual French

RXO, Inc.•Warren, MI

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Professional fluency in English and French is required due to the bilingual nature of this role. Only candidates meeting this requirement will be considered. As a Specialist, Parts in Managed Transportation at RXO, you will deliver exceptional service to our customers. We’re a leading provider of asset-light transportation. We create more efficient ways for shippers and carriers to move freight. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We’re looking forward to getting to know you! Introduce yourself to our talent acquisition team and we'll get in touch if there is a role that aligns to your background.

Requirements

1 year of experience dealing with high phone/email volume in a deadline-driven environment
Experience with Microsoft Office
Excellent verbal and written communication skills in both English and French
Strong supplier and customer interaction experience
Basic computer skills

Nice To Haves

Knowledge of a dealership environment or inventory management
Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment

Responsibilities

Support customers with respect to Key Performance Indicators (KPIs), including, but not limited to, teaching dealership personnel how to use the Retail Inventory Management website, reviewing policy and procedure with them, offering them support for any questions they have, following up after training with them.
Meet workload criteria and metrics (i.e. 175 emails per month, minimum 2 dealer trainings a month etc.)
Outbound call work such as excess orders, new parts managers list
Answer incoming dealer calls
Reviewing adds protection requests
Update Job process documents, and email stationary
Working on hold orders 1 day a week (designated day is Thursday)
This includes working the late orders at 6:45 pm EST.
Collaborate with customers and escalate any issues through appropriate channels, helpdesk tickets for DSP changes, and other issues etc.
Collaborate with GM team members such as GM reps or GM Lead RIM analysts
Learning various systems (RIM Legacy, RIM 3.0, DAAC, PWB +, Mainframe, IP/digital Phone) to review orders, backorders, returns, supersessions
Recording upfront messages as needed
Work emails
Work collaboratively with team members via SLACK/ TEAMS meetings
Work autonomously and be self-motivated