Customer Support Specialist – Frozen Sales

Crown Bakeries•Norcross, GA

1d•Onsite

About The Position

The Customer Support Specialist is a fast paced and detail-oriented role, responsible for providing high quality support to internal and external customers in a time sensitive sales cycle. The role is the day-to-day touch point with our customers and is responsible for bringing "the royal touch" to all interactions. The role works closely with the Distribution team, supplying support at multiple stages of the sales cycle in order ensure a positive customer experience.

Requirements

Associate degree - relevant experience may be considered in lieu of a degree
Customer Service, Client Experience, or related experience
Clear and accurate written and articulate verbal communication skills
Proficiency in Microsoft Office suite, with basic knowledge of Excel
Diligently punctual, with reliable attendance
Self-starter with a strong work ethic
Motivated team player with strong interpersonal skills, that is engaged with the business
Strong organizational skills and the ability to handle multiple tasks
Ability to adapt to a rapidly growing and changing business landscape

Nice To Haves

Bachelor's degree
Sage X3 or similar ERP

Responsibilities

Critically review and process orders, ensuring they meet requirements for production, shipping, and lead time
Develop a strong knowledge of products and customer base
Support the Senior Customer Support Specialists and Customer Support Supervisor as needed
Support Regional Sales team and Independent Distributor Partners in day-to-day customer satisfaction and retention efforts
Manage daily housekeeping for ERP and associated applications
Demonstrate a positive attitude, and commitment to always delivering the highest standards of customer experience, rooted in a focus to add "the royal touch" to customers' Crown experience
Exemplify the ability to actively listen to customer needs and act on information gathered and analyzed
Collect customer feedback, and develop relationships with the customer base
Understand, share, and lead customers on company processes
Act as a primary contact for business partners, and facilitate flow of information to sales and other internal departments as needed
Field and resolve customer complaints, and escalate within Business Support as needed
Always adhere to company's current master safety rules
Field calls for all facilities, and departments, and redirect as necessary
Other administrative duties as assigned
Scope and duties of this role may change as the company continues to grow and evolve