Customer Support Specialist / Client Success Coordinator

The AME Group • Vincennes, IN

28d

About The Position

Welcome to The AME Group – Where People Power Progress At The AME Group, every employee helps define who we are. For over 35 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey. We prioritize customer satisfaction and believe in building strong customer relationships through excellent customer service.

Requirements

• Previous experience in Customer Support, Administrative, or a related role is preferred
• Excellent written and verbal communication skills
• Strong positive phone presence and ease with conversation
• Being a self-starter with the ability to work with minimal supervision
• Strong problem solving skills
• Proficient with Microsoft Suite of products
• Ability to handle multiple situations with calmness and professionalism
• Ability to multi-task and manage time efficiently
• Ability to be reliable and organized

Nice To Haves

• Someone who takes ownership, thrives in a fast-paced environment, and is eager to continuously learn and grow.
• If you’re excited about leadership and customer support, we’d love to hear from you!

Responsibilities

• Build strong relationships with clients, serving as their main point of contact.
• Understand clients' objectives, challenges, and preferences to provide personalized support.
• Provide client support during the onboarding process.
• Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
• Provide excellent customer service, responding to client inquiries and resolving issues promptly.

Benefits

• This is a full-time position with an excellent benefits package.
• Working with us will provide you with the opportunity to make a positive impact on our clients as you contribute to the seamless operations within The AME Group - Your contribution matters!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees