Client Success Coordinator

Tsela Scientific Laboratories • Birmingham, AL

3d • Onsite

About The Position

Tsela Scientific Laboratories is seeking a reliable, detail-oriented Client Success Coordinator to support our clinical laboratory operations. This role serves as a key liaison between our clients, field representatives, and internal teams, ensuring timely communication, accurate information flow, and consistent follow-through. The ideal candidate is organized, responsive, and comfortable managing a high volume of client interactions in a fast-paced environment.

Requirements

• High school diploma or equivalent (GED)
• 2 years experience in client relations, administrative support, or laboratory/healthcare services preferred
• Strong verbal and written communication skills with a professional and friendly demeanor
• Excellent attention to detail, organization, and follow-through
• Ability to manage multiple priorities while maintaining accuracy and responsiveness
• Comfortable using computers, email, spreadsheets, and web-based systems (training provided)
• Commitment to protecting confidentiality and handling PHI appropriately in compliance with HIPAA

Responsibilities

• Serve as a primary point of contact for client inquiries by phone and email, providing timely and accurate assistance
• Support field representatives by researching and resolving client-related questions or issues
• Submit client supply requests through internal systems and monitor fulfillment status
• Communicate daily laboratory issues, recollection needs, result delays, and resolution updates to clients and internal stakeholders
• Upload and distribute monthly account reports
• Enter new client onboarding forms, send client portal invitations, and maintain organized client records
• Assist with client portal training, helping users navigate and utilize systems effectively
• Document all client interactions and actions taken in accordance with internal policies
• Collaborate with internal teams to enhance communication workflows and overall client satisfaction

Benefits

• All full-time members of the Tsela team receive access to a comprehensive benefits package on the first of the month following their date of hire, including medical, dental, vision, life, disability, and other supplemental benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED