Customer Support Specialist - Call Center

Domino's Corporate•Ann Arbor, MI

1d•$24•Onsite

About The Position

We’re not just in the business of pizza—we’re in the business of possibility. At Domino’s, we move fast, think big, and get things done together. From tech and data to marketing, HR, and beyond, our corporate teams power a global brand by solving real problems, trying new ideas, and having fun along the way. If you’re looking for a place where your work matters, your voice is heard, and growth is always on the menu—you’re in the right place. MAKE GREAT PIZZA — AND MORE — POSSIBLE Be a part of the world's #1 Pizza company and watch your career grow! Job Description Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 Pay: Up to $24/hr , based on qualifications and experience, plus bonus Schedule: Sunday- Thursday, must be flexible and available to work either shift: 6:00 AM–2:30 PM or 8:00 AM–4:00 PM The Senior Customer Support Representative supports US Supply Chain Center operations across all time zones by working with franchisees, stores, and supply chain centers from a centralized team at Domino's World Resource Center. Customer Support responsibilities include processing orders, managing credits, and communicating with stores to ensure smooth daily operations.

Requirements

High School diploma/GED
Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
Ability to work independently and as a team
Excellent communication, interpersonal and organizational skills
Ability to handle multiple tasks
Experience with Microsoft Office software
Ability to work a flexible shift/schedule

Nice To Haves

Bilingual preferred

Responsibilities

Customer Service & Credit Management Support inbound phone calls
Prepare orders in warehouse management system and prepare pertinent reports for loading and production
Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add on's/change requests
Coordinate and share corporate, marketing, and other company information to the stores
Maintain filing system for invoices, reports, and other customer-related information
Support school lunch orders
Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
Manage stock out, stock out communication and redelivery