CUSTOMER SUPPORT & SOLUTIONS REPRESENTATIVE

Fort Worth Transportation Authority • Fort Worth, TX

6d

About The Position

Trinity Metro has an immediate opening for a Customer Support & Solutions Representative. The incumbent in this position will provide accurate information to the public about Trinity Metro services. Performing under the general direction of the Customer Relations Manager. The incumbent provides information on routes and schedules for Bus, Rail and On Demand services as well as takes reservations for On Demand Paratransit service. The incumbent exercises judgment and direction in situations involving sensitive and delicate problems.

Requirements

• One year of customer service-related work preferably in telephone answering operations.
• High School diploma or G.E.D. equivalent.
• Must be available to work a rotating shift during the following times: Sunday 8am-5pm Monday-Friday 5am-10pm Saturday 8am-8pm
• Any combination of experience, training, and/or education that provides the required knowledge, abilities, and skills will substitute for the required education.

Responsibilities

• Answer questions concerning schedules of buses, trains and on demand service via telephone or in person.
• Return lost and found items.
• Provide routine information to the public
• Receive complaints and commendations from customers.
• Take pertinent information and relay it to the appropriate departments.
• Gather, organize, and mail information about Trinity Metro to citizens.
• Handles public in a courteous, efficient manner and be sensitive to their needs.
• Prepare oral and written reports including: memos, customer complaints forms, etc.
• Read MAPSCO to determine destination and best routes; rides bus to learn routes and schedules of services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees