CUSTOMER SUPPORT-SHOWROOM CONSULTANT

Jetta Corporation•Edmond, OK

169d•Onsite

About The Position

We are seeking a friendly, customer-focused Showroom Consultant to join our team. This entry-level position is perfect for someone with a passion for helping customers, a keen eye for design, and excellent communication skills. As a Showroom Consultant, you will assist customers in selecting bathtubs, process orders, and provide outstanding service both in person and through phone and email correspondence.

Requirements

Customer-focused, friendly, and confident demeanor.
Strong communication skills (both written and verbal).
Ability to engage customers and guide them through product selections.
Strong attention to detail and organizational skills.
Basic computer proficiency and comfort using email and phone systems.
Prior customer-facing experience preferred.
Ability to manage multiple priorities and provide excellent service across different channels.
Professional presence and positive attitude.

Responsibilities

Greet and assist customers upon arrival at the showroom.
Help customers select bathtubs and bathroom fixtures based on their needs and preferences.
Provide product knowledge and recommendations to enhance customer experience.
Process orders accurately and efficiently.
Answer incoming calls from our national phone queue and assist customers with inquiries, product information, and order support.
Monitor and respond to customer inquiries from our national email queue, providing timely and helpful responses.
Provide professional and consistent service whether interacting in person, over the phone, or online.
Maintain a clean, organized, and welcoming showroom environment.
Work collaboratively with the sales and operations teams to ensure seamless service.
Handle any additional customer service or administrative duties as needed.