Showroom Sales Consultant

Etna Shared Services•Grand Rapids, MI

About The Position

Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. Elevate Luxury Living: Seize the Opportunity to Showcase High-End Kitchen and Bath Solutions! Join our team as a Sales Consultant where you'll be the bridge between discerning homeowners and exquisite plumbing designs. Exceed sales targets, curate exceptional customer experiences, and immerse yourself in the world of luxury. If you have a passion for sophistication and a knack for sales, apply now to be part of an elite showroom experience that defines opulence in every detail!

Requirements

High school diploma or equivalent
In-depth knowledge of company products and their applications.
Exceptional interpersonal and customer service skills with the ability to communicate, sell, and collaborate effectively.
Highly organized with strong administrative skills and attention to detail.
Ability to engage clients with enthusiasm and guide them toward the right solutions.
Maintains a polished, professional appearance in alignment with the company’s dress code.
Flexible availability, including occasional evenings, weekends, and overnight travel as needed.
Proficient in reading and interpreting technical documents, manuals, and procedures.
Strong math skills, including the ability to calculate margins, discounts, interest, and percentages—with or without a calculator.
Proficient in Microsoft Office and Eclipse software.
Comfortable using standard office equipment.
Skilled at juggling multiple tasks and deadlines, with the ability to stay calm and adaptable in changing situations.
Must be able to pass a substance abuse screening.

Nice To Haves

Retail sales or plumbing showroom sales experience is preferred.

Responsibilities

Deliver an outstanding customer experience by consistently exceeding expectations.
Assist walk-in showroom customers and respond to incoming calls with professionalism and product knowledge.
Provide timely support and solutions for service-related inquiries.
Accurately track quotes, close active quotes, and manage additional sales opportunities.
Oversee bids, open orders, and shipping logistics to ensure on-time and efficient delivery.
Stay current on showroom product offerings and industry trends through continuous training and education.
Resolve customer issues with a solution-focused approach that prioritizes satisfaction.
Drive new business by reaching out to builders, designers, architects, and other potential clients.
Achieve or surpass sales and profit margin targets through strong relationships and excellent service.
Maintain showroom standards by keeping displays, product information, and literature updated.
Engage in showroom promotions, sales events, and professional development opportunities.
Participate in team marketing efforts, including community events, philanthropic activities, and showroom-hosted gatherings.
Represent Etna and Infusion Showrooms as a knowledgeable and enthusiastic brand ambassador.
Meet or exceed expectations set by showroom best practices and evaluations.