About The Position

ELM Utility Services is an EEO Employer - M/F/Disability/Protected Veteran Status ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package.

Requirements

  • High school diploma or equivalent education
  • Previous Customer Support Services/Invoicing experience
  • Attention to detail & a customer service mindset required
  • Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
  • Exhibit polite and professional communications
  • Problem solving/analytical
  • Self-starter
  • Dependable
  • Good time management
  • Adaptable
  • Be a team player

Responsibilities

  • Taking Customer Service and Driver’s Hotline calls
  • Scheduling appointments for meter inspections
  • Enter and dispatch damages and emergency call outs
  • Review after hours call log
  • Audit to ensure accurate billing defined per contract
  • Meet weekly/monthly invoicing deadlines
  • Assist in damage report compilation and submission
  • Respond to questions and requests from damage representatives and field personnel
  • Provide support for other departments as needed
  • Other duties as assigned

Benefits

  • Medical, Dental, Vision, Voluntary Life, and Disability Insurance
  • Company Paid Life Insurance
  • Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)
  • 6 Paid Holidays
  • Company Smart Phone, and other equipment as needed are provided to each employee
  • 401(k) plan
  • Paid hands-on training
  • Annual reviews with the potential for increases
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