Customer Support Representative

Clarke Power Services • Henderson, KY

2d

About The Position

Customer Support Representative Mon-Fri: Day shift When you work with Clarke, you work with an industry leader! Do you have experience working with Heavy Duty Truck Parts and Service? Are you looking for a good new opportunity? We would like to talk with you! In this role, Service & Parts Customer Support Representative, associate will Interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Open and close parts and service tickets for both warranty and customer pay invoices. Talks with customers by phone or in person to identify parts and/or service needs and sets those customers up with our scheduling system. Completes information, determines charges for service requested, and quotes labor and/or parts required by customer Solicits sale of new or additional parts or services. Reads parts and service manuals to ascertain type and specification of part. Utilizes computer system for entering and updating customer orders While performing the duties of this job the employee is required to write an accurate, descriptive and clear repair order for work to be performed. The employee is required to efficiently and accurately enter the order information into a specialized computer system, and effectively participate in self-directed work teams. PHYSICAL and SAFETY REQUIREMENTS While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance. The associate must be able to read and write reports. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.?

Requirements

• High school diploma or general education degree (GED)
• 4+ years of related experience and/or training; or equivalent combination of education and experience
• Valid Driver's License
• Must be able to obtain DOT Med Card

Nice To Haves

• Technical background with engines or transmissions is a big plus
• Commercial Driver's License (CDL) a plus

Responsibilities

• Open and close parts and service tickets for both warranty and customer pay invoices.
• Talks with customers by phone or in person to identify parts and/or service needs and sets those customers up with our scheduling system.
• Completes information, determines charges for service requested, and quotes labor and/or parts required by customer
• Solicits sale of new or additional parts or services.
• Reads parts and service manuals to ascertain type and specification of part.
• Utilizes computer system for entering and updating customer orders
• Write an accurate, descriptive and clear repair order for work to be performed.
• Efficiently and accurately enter the order information into a specialized computer system, and effectively participate in self-directed work teams.
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.

Benefits

• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Hiring Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees