Customer Support Representative Fultonville

Culligan 3NY • Fultonville, NY

18h • $18

About The Position

Culligan Water is seeking an experienced and customer-oriented Customer Service Representative to join our team. This role involves direct interaction with customers to process orders, resolve inquiries, and support their ongoing needs. The ideal candidate will be highly organized, detail-oriented, and possess exceptional interpersonal and communication skills.

Requirements

• High school diploma or GED required
• Minimum of 2 years of experience in a customer service role
• Excellent time management and organizational skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong verbal and written communication skills

Responsibilities

• Handle order processing, customer account management, and issue resolution with accuracy and efficiency
• Build strong customer relationships to support sales and service goals
• Schedule service appointments and delivery orders
• Coordinate with service and operations teams to ensure seamless scheduling and service delivery
• Reach out to customers to schedule additional services or promote maintenance plans
• Escalate unresolved issues to the appropriate department for further review and resolution

Benefits

• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Benefits/Perks
• Medical insurance
• Dental insurance
• Vision insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-paid training
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED