Customer Support Representative
About The Position
If you love talking with people, finding quick solutions, and making someone's day easier, this steady on-site Customer Support Representative role could be a great fit. Why You'll Love Working with Us: Strong Job Security: This is an essential service company built to remain steady, even in uncertain economic times. Connected Work Environment: Work with a close-knit team while serving customers from different states and cultural backgrounds. Supportive Management: Leadership checks in, listens, and takes employee needs seriously. Intentional Leadership: Decisions are made thoughtfully, with care for employees and long-term stability. Ring-Tele is a faith-based telecom service provider offering home phone and small business solutions, primarily serving the Plain community. The company values integrity, thoughtful decision-making, and flexibility, and is known for a supportive culture and long-term job stability. What You'll Do as a Customer Support Rep: Answer customer calls and serve as the first point of contact. Help customers with basic troubleshooting, service questions, and account updates. Assist with device setup and feature changes. Use company systems to look up information and document customer calls. Forward issues that require deeper troubleshooting. Follow up on open issues to make sure customers are taken care of. Explain products and services clearly and helpfully. Our Ideal Customer Support Rep: Experience: Previous customer service experience is preferred, but we provide training. Service-minded: Enjoys helping people, listens well, and approaches customer questions with patience and care. Steady Under Pressure: Remains calm, professional, and solutions-focused when customers are frustrated or experiencing issues. Coachability: Open to feedback, willing to learn, and comfortable growing skills through training. Trustworthy: Acts with integrity, professionalism, and respect in every interaction. Computer Basics: Comfortable using a computer for everyday tasks like data entry and looking up information. Detail-oriented: Pays attention to accuracy when entering notes in customer tickets and making precise account or agreement changes that support correct monthly billing.
Requirements
- Customer Service Experience
- Enjoys helping people, listens well, and approaches customer questions with patience and care.
- Remains calm, professional, and solutions-focused when customers are frustrated or experiencing issues.
- Open to feedback, willing to learn, and comfortable growing skills through training.
- Acts with integrity, professionalism, and respect in every interaction.
- Comfortable using a computer for everyday tasks like data entry and looking up information.
- Pays attention to accuracy when entering notes in customer tickets and making precise account or agreement changes that support correct monthly billing.
Nice To Haves
- Previous customer service experience is preferred, but we provide training.
Responsibilities
- Answer customer calls and serve as the first point of contact.
- Help customers with basic troubleshooting, service questions, and account updates.
- Assist with device setup and feature changes.
- Use company systems to look up information and document customer calls.
- Forward issues that require deeper troubleshooting.
- Follow up on open issues to make sure customers are taken care of.
- Explain products and services clearly and helpfully.
Benefits
- Health insurance stipend
- Paid time off & paid holidays
- Supportive, values-driven workplace that prioritizes integrity and flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
