Customer Support Representative

Culligan 83IA•Coralville, IA

88d

About The Position

This CSR/Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customer service delivery.

Requirements

Capable of working effectively independently and in a team environment
Self-motivated, goal and detail oriented
Flexible and adaptable to changing work environment
Ability to prioritize multiple tasks and manage time efficiently
Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR)
Proficiency in Microsoft Office programs, particularly in Excel
Basic-level, reasoning abilities are necessary to understand and follow basic instruction from supervisory positions either by writing or verbally.
Occasional lifting up to 50 lbs. may be necessary from time to time.
Must be able to sit for long periods of time (up to 8 hours a day).

Responsibilities

Greeting customers
Answering phone calls
Processing sales receipts from the sales team
Help load and unload Culligan products into the vehicles or clients
Keeping the office tidy
Ensuring customer service delivery
Responsible for a basic knowledge of the employee handbook, along with the mission and vision of the Organization, and must conduct themselves with behavior that supports these values.
Making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails/emails as appropriate and completing deadlines in a timely manner.
Escalate issues as necessary.
Conduct themselves in a respectful and professional manner as outlined in the Vetter’s Inc. Culligan Employee Handbook, code of ethics, and code of conduct.
Specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team.
Collaborate with the leadership team to create, revise, and maintain accurate job descriptions.
Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors.
Assist in customer service and answer the phone in a manner that correlates with Vetter’s Inc. Culligan’s mission statement and values.
Maintain financial accounts by taking payments and/or processing customer adjustments when necessary.
Following Company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Handling the service the drive-up window and/or walk-ins, load and unload Culligan supplies, when necessary.
Account collection activities, which includes following procedures for reminding customers about past-due accounts.
Maintain customer files.
Process all incoming payments from customers or venders (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed.
Enter all sales leads, service order, and installations in to computer system.
Take an active hand in training and aiding others in the Vetter’s Inc. Culligan team.
Assist the customer service team (service and sales) in scheduling appointments as potential customers call-in.
Track all inventory of the appropriate branch.
Follow regulatory reporting procedures, which includes customer and month-end reports.
Work with consumer AP departments to bring accounts into current standing.
Other duties as assigned.
Cross training with the Vetter’s Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence.