Customer Support Representative

Raynor•Dixon, IL

17h

About The Position

The Customer Support Representative is responsible for preparing product quotations for new and existing garage door applications, handling telephone calls and live chats, and responding to various messages from authorized Raynor dealers. This role involves assisting in managing team email requests, determining appropriate equipment based on job site conditions, and calculating requests related to billing, discounting, freight, or credit. The representative will resolve issues arising from supplier-customer relationships, aiming to build lasting relationships through mutually beneficial resolutions. A key aspect of the role is being skilled in product construction and evaluating bills of material for new and replacement orders.

Requirements

PC skills with experience in MS Office.
Excellent written and verbal communication skills.
Detail-oriented.
Strong time management.
Organizational skills.
Ability to work independently and as part of a team.
Proficient in product knowledge.

Nice To Haves

Knowledge and use of JD Edwards preferred.

Responsibilities

Prepares product quotations for new and existing garage door applications.
Fields telephone calls and live chats.
Will respond to voice, fax, and email messages from the network of authorized Raynor dealers.
Required to assist in the management and completion of team email requests.
Determines the appropriate equipment for an application based on information and conditions present at the job site.
Calculates requests for incorrect billing, discounting, freight or requests for credit.
Resolves issues that will arise from conducting business in a supplier customer relationship.
Builds successfully completed tasks into a lasting relationship by negotiating an outcome into a mutually beneficial resolution.
Skilled in product construction and bills of material evaluation for new and replacement orders.