Customer Support Representative (Remote)
Lylu Wear•Boston, MA
6h•Remote
About The Position
Lylu Wear is hiring a Customer Support Representative (Remote) to support our Distribution Department in Boston. This role focuses on order-related assistance and customer communication across our supply and delivery flow. Remote position. Applications are accepted from Massachusetts residents only. If you enjoy helping customers and working closely with distribution operations, join Lylu Wear and support a growing fashion brand from anywhere in Massachusetts. Apply today.
Requirements
- Previous customer support experience preferred.
- Strong written communication skills.
- Comfortable working with CRM or support tools.
- Organized and detail-oriented mindset.
- Must be currently based in Massachusetts.
Responsibilities
- Respond to customer inquiries about orders and deliveries.
- Coordinate with distribution and warehouse teams.
- Track shipments and resolve delivery issues.
- Update order status in internal systems.
- Ensure clear and timely customer communication.
Benefits
- Remote work within Massachusetts.
- Part-time or full-time flexibility.
- Structured onboarding and training.
- Supportive and collaborative team.
- Long-term growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
