Customer Support Representative

Job Details • Lakewood, CO

1d • Onsite

About The Position

Customer Support Representative Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Requirements

• At least 6 months of customer interaction experience
• Excellent customer service and phone etiquette skills required
• Excellent communications and interpersonal skills required

Nice To Haves

• Phone sales or support experience is preferred
• Experience working in an office setting using fax, e-mail and phones preferred
• Experience providing support to end users on web site navigation ideal

Responsibilities

• Answer customer product questions, assist with orders, track returns, accept payments for online products
• Document customer interactions in a tracking system
• Handle fax, e-mail and phone inquiries
• Track calls and service requests
• Escalate problem calls to other service providers
• Occasional warehouse product management support
• Perform other tasks as assigned

Benefits

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health and Dental Insurance Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed