Customer Support Representative

FIRST FEDERAL BANK OF WISCONSIN • Milwaukee, WI

1d

About The Position

As the first contact for callers, to support the Bank customers in a professional, friendly, courteous and confident manner. To assist customers with account concerns and information on Bank services available and deal diplomatically with customer complaints. Perform a variety of duties in a branch support and clerical capacity. Comply with regulations and policies of Bank as established. Provide administrative support including special projects. Comply with regulations and policies of Bank as established.

Requirements

• High School Diploma or equivalent.
• At least one year financial service experience.
• General clerical experience.
• Accuracy and attention to detail.

Nice To Haves

• Sound knowledge of Bank financial services and philosophy.
• Proficiency in Microsoft Office including Excel and Word.
• Ability to prioritize, aptitude for detail work, good communication and listening skills.
• Tact and diplomacy in dealing with both customers and employees.
• Strong organizational skills.
• Ability to work well under pressure.
• Pleasant telephone manner.
• Problem solving skills.
• Flexibility and ability to multitask.

Responsibilities

• Respond to incoming calls and direct to proper department for assistance.
• Respond to customers and vendors and direct to proper department for assistance.
• Document drafting, report preparation and document verification as needed.
• Clerical and filing duties as needed.
• Handle customer support inquiries, as well as researching and resolving customer concerns via telephone and mail.
• Act as the customer liaison between other Bank departments when necessary.
• Assist customers and employees with inquiries and issues related to deposit accounts (excluding IRA and HSA), loans, debit/ATM cards and electronic banking products.
• Cross-sell Bank products and services based on the needs of the customer, as well as meet sales and referral goals as assigned.
• Maintain, update, and verify customer and account maintenance.
• Provide feedback to management of critical issues, interest, and concerns of customer to support ongoing efforts to improve products and services.
• Assist customers and employees with inquiries and issues related to deceased customers.
• Perform Banker duties if staffing demands require.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED