Customer Support Representative

Raynor Garage Doors•Dixon, IL

15h

About The Position

The Customer Support Representative is responsible for preparing product quotations for new and existing garage door applications. This role involves fielding telephone calls and live chats, and responding to voice, fax, and email messages from the network of authorized Raynor dealers. The representative is required to assist in the management and completion of team email requests, determine appropriate equipment for applications based on job site information and conditions, and calculate requests for incorrect billing, discounting, freight, or credit. A key aspect of the role is resolving issues that arise from supplier-customer relationships and building lasting relationships by negotiating mutually beneficial resolutions. The position also requires skills in product construction and bills of material evaluation for new and replacement orders. Essential skills include PC proficiency with MS Office experience, excellent written and verbal communication, detail-orientation, strong time management, organizational skills, the ability to work independently and as part of a team, proficient product knowledge, and flexibility to accommodate changing priorities.

Requirements

PC skills with experience in MS Office
Excellent written and verbal communication skills.
Detail-oriented, strong time management, organizational skills, and the ability to work independently and as part of a team.
Proficient in product knowledge
Strong communication and organizational skills
Flexibility to accommodate changing priorities

Nice To Haves

knowledge and use of JD Edwards preferred.

Responsibilities

Prepares product quotations for new and existing garage door applications.
Fields telephone calls and live chats.
Will respond to voice, fax, and email messages from the network of authorized Raynor dealers.
Required to assist in the management and completion of team email requests.
Determines the appropriate equipment for an application based on information and conditions present at the job site.
Calculates requests for incorrect billing, discounting, freight or requests for credit.
Resolves issues that will arise from conducting business in a supplier customer relationship.
Builds successfully completed tasks into a lasting relationship by negotiating an outcome into a mutually beneficial resolution.
Skilled in product construction and bills of material evaluation for new and replacement orders.