Customer Support Representative

Glow Brands Corporate•Elizabethtown, KY

9h•$14

About The Position

Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations and employs over 2200 individuals. We provide products, services, and knowledge-based recommendations through trusted friendly client relationships that help our clients look good, feel good, and build confidence in themselves and who they are.Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. You’ll love working in a positive environment where coworkers become friends. You’ll learn valuable skills you can use throughout your career, with opportunities for advancement and leadership. We provide excellent benefits for all Full Time & Part Time Employees. Job Summary: No Experience Needed! On the job training provided! Flexible scheduling! The E-Services Customer Service Representative is responsible for handling incoming interactions from customers and salons dealing with a myriad of issues. They also are responsible for providing agent assistance, maintaining social media, and other additional administrative tasks that support Sun Tan City as well as other Glow Brands locations.

Requirements

Must have excellent customer service skills.
Basic experience with outlook, word, and excel is a plus.
Must have the ability to work in fast-paced environment.
Experience in customer service and resolution of escalated issues a plus but not required.
Strong verbal and written communication skills.
Ability to adapt quickly to change.

Nice To Haves

Experience in customer service and resolution of escalated issues a plus but not required.
Basic experience with outlook, word, and excel is a plus.

Responsibilities

Basic Computer skills and knowledge.
Provide excellent customer service by ensuring all your clients’ needs, both external and internal, are met and they are treated professionally.
Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client.
Ability to make recommendations for products and services.
Ability to maintain the minimum sales requirements.
Ability to multi-task.
Maintain Cleanliness of work area.
Ability to work cohesively with a team in an upbeat and fast-paced call-center environment while upholding all company policies and procedures.
Recognizes opportunities to offer enhanced services to clients.
Ensures all social media inquiries are responded to within department threshold timelines.
Ensures administrative duties are completed accurately and within department threshold timelines.
Provides ticket for every interaction.
All other duties as assigned.

Benefits

BONUSES, FREE TANNING & PRODUCT DISCOUNTS!
Daily Pay option!
Special deals for friends & family members too!
Free beverages every day and free lunch provided each Wednesday.
Relaxed dress code.
Up To $125 in “Wellness Purchase Reimbursement” each year (after 90 days for approved item types).
Up To $100 in “Race Fee Reimbursement” each year (after 90 days for 5K or 10K races, marathons, etc.).
Monetary “Anniversary Awards” for years in service at 1,3,5,7,10,15, 20 years.
Advancement opportunities with on-the-job training.
Fun environment with contests and incentives for good performance.
Wellness-focused Facebook group- fun wellness challenges, games, and prizes!
Exclusive discounts at outside retailers.