VCD Customer Support Representative

Valley Cabinet Inc • De Pere, WI

8d • $20

About The Position

Valley Cabinet Inc. is looking for a Customer Support Representative! Starting at $20/hr based on experience! Opportunities for wage increases at 6 months and 12 months of employment. Work Schedule: Monday-Thursday: 7:00am - 4:00pm & Friday: 7:00am - 1pm Who we are: Valley Cabinet is a family-owned and operated company providing the finest quality custom wood cabinetry! Our goal is to bring the best out in our people, which will bring the best out in the business. We value culture, people, and safety above all else which has allowed us to be an industry leader for over 60 years! What you will do: The Customer Support Representative is responsible for providing exceptional support for our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders. This position will build and maintain customer accounts while working to manage the lifecycle of the product order. Much of this role will be learning/reading product sheets and modifying cabinet door orders. Essential Duties and Responsibilities: This is not a typical customer service or sales role! Most of your time each day will be data entry when reviewing, entering, and modifying customer orders. Provide support via phone and email regarding questions on orders, product information and/or misc. customer inquiries. Grow your knowledge of the industry, our products, and the manufacturing process. Build and maintain customer relationships. Resolve product or service concerns.

Requirements

• 3 years of experience working in an office environment.
• General understanding and ability to read order sheets and drawings.
• Strong organizational and time management skills.
• Effective customer communication skills including active listening, building rapport, conflict resolution, and empathy when appropriate.
• Proficient with Microsoft Office systems.

Nice To Haves

• Experience in the cabinet industry and/or using cabinet design software is a plus, but not required.

Responsibilities

• data entry when reviewing, entering, and modifying customer orders
• Provide support via phone and email regarding questions on orders, product information and/or misc. customer inquiries.
• Grow your knowledge of the industry, our products, and the manufacturing process.
• Build and maintain customer relationships.
• Resolve product or service concerns.

Benefits

• Paid time off and 8 paid holidays.
• Early-out Fridays (done by 1:00 p.m.) to support work-life balance!
• Full Benefits Package: Health, Dental, Vision, Life, Accident, Critical Illness, Long Term Disability and Short Term Disability, 401(k) + Yearly Company Contribution, and an Onsite Nurse.
• 401(k) + Company Contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees