Customer Support Representative

Copart • Helena, MT

1d • Onsite

About The Position

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, linking vehicle sellers to more than 750,000 buyers in over 190 countries. The company is committed to providing an unmatched experience, driven by its people, processes, and technology. The Customer Service Representative (CSR) is responsible for delivering exceptional customer service to both internal and external customers of Copart. By thoroughly understanding Copart practices, the CSR provides solutions that facilitate a unique customer service experience. A primary function of this role involves obtaining the release of vehicles located at body shops and/or other locations, including residences, in addition to performing other office support functions as needed. The CSR often serves as the initial point of contact for customers, making them the face of the company. This position requires understanding client needs and offering appropriate solutions and support, and may expand to include Chat and Email Customer Support.

Requirements

• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving skills
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment

Nice To Haves

• One year of office support experience in a customer service role preferred
• Bilingual skills a plus

Responsibilities

• Provide exceptional customer service to internal and external customers of Copart
• Offer solutions that aid and facilitate a unique customer service experience
• Obtain the release of vehicles that are located at body shops and/or other locations including residences
• Perform other office support functions as needed
• Understand client needs and offer solutions and support
• Answer and place calls in a professional manner
• Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs
• Perform other duties as assigned

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
• Many other employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED