Customer Support Representative

Skimmer

31d • Remote

About The Position

At Skimmer, we’re on a mission to modernize the pool and spa service industry. More than 6,000 pool pros rely on our platform to manage and grow their businesses — and we’re just getting started.
We’re a private equity–backed, fast-growing SaaS company made up of big thinkers with small egos. Our software powers a surprisingly large niche of 70,000+ pool companies, and our customers love us almost as much as we love them (our reviews say it all).
If you’re passionate about helping people, thrive in a fast-paced environment, and want to join a team that genuinely cares about what they do — come make a splash with us.
As a Customer Support Representative, you’ll be on the front lines helping pool pros succeed with Skimmer. Every day, you’ll:
Deliver friendly, knowledgeable phone, email, and chat support to our customers
Guide customers through product features, troubleshooting, and best practices
Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it
Your work won’t just solve problems — it’ll help shape how thousands of businesses operate more efficiently every day.

Requirements

• A knack for clear, confident, and friendly communication
• Experience in customer support, technical support, or billing support
• Strong multitasking and prioritization skills — you stay calm under pressure
• Tech-savviness — you pick up new tools quickly and love helping others do the same
• Availability to work Monday–Friday, 9:30am - 6:00PM CDT

Responsibilities

• Deliver friendly, knowledgeable phone, email, and chat support to our customers
• Guide customers through product features, troubleshooting, and best practices
• Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
• Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
• Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it

Benefits

• Competitive base pay + bonus potential
• Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
• Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
• Immediate access to 401(k) with company match
• Flexible PTO (MINIMUM of 10 days required every year)
• 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
• Remote work friendly
• Comprehensive learning and development budget
• A manager dedicated to your development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees