Customer Support Representative – New Jersey

SkillOnNet

14d

About The Position

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Requirements

English fluency
Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
Strong communication/public relations along with active listening skills required.
Customer orientation and the ability to adapt and respond to diverse sorts of characters
Proficiency working on computers and touch typing are required.
Ability to perform under pressure
Accountability and conscientiousness
Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data.

Responsibilities

Effectively communicating with customers in their designated language.
A high emphasis on quality, with particular attention to detail and accuracy.
Providing an outstanding client experience and resolving issues on first contact.
Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
Escalating requests where needed.
Thoroughly investigating player concerns.
Promoting a “Safer Gaming” philosophy.
Staying UpToDate on rules, processes, and licencing needs.
Contributing to collective effort by achieving necessary results
Go above and beyond when engaging customers
Taking part in the Onboarding Programs.

Benefits

Excellent work environment
Attractive salary package
Montly incentive Bonus
Monetary vouchers on Birthdays and other special occasions
Fully equipped kitchen and in-house entertaining space
Options to enrol in Company's medical insurance plan
Possibilities to enrol in Company's pension plan
Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
Casual Dress Code
A chance to advance professionally inside one of the world's largest iGaming organisations.